1. Digital product nature
TradingVerse products are digital educational materials. They are not physical goods and do not require shipment. Access may be made available after payment confirmation by email, account access, or the stated delivery method.
2. Refund requests
We review a refund request made within [CONFIRM YOUR REFUND WINDOW, e.g. 7 CALENDAR DAYS] of purchase where the purchaser could not access the paid digital material because of a technical delivery issue that we are unable to resolve within a reasonable time.
3. When a refund may not apply
Subject to any non-excludable legal rights, refunds may not be available after the material has been substantially downloaded, accessed, copied, or shared; where the issue is caused by an incorrect email address supplied by the purchaser; or where access has been restricted because of unauthorised sharing or misuse.
4. How to request a refund
Email [ADD YOUR SUPPORT EMAIL] with the order number, purchase email, date of purchase, and a short description of the access problem. Do not send card, UPI PIN, OTP, or bank-login information.
5. Processing
If a refund is approved, it is issued to the original payment method where possible. Timing depends on the payment provider and bank. This policy does not limit any consumer rights that cannot legally be waived.
6. Cancellations
Because access can be delivered electronically, cancellation requests are handled under this Refund Policy after payment confirmation.